“Scratchcards” or “Scratch Cards” – deliberate misspelling for SEO

We wuz propurly brung up ere at NHA and konsider gramar & speling to be v important so dont’ even think about putting an apostrofee in the wrong place!

That opening paragraph was tough to write but normal service will now be resumed…

The point of that opener was to share our frustration with some of the grammatical and (mis)spelling issues that we now have to deal with as part of any Search Engine Optimisation work.

Our online promotional scratchcards site ranks number 1 in Google for the phrase “promotional scratchcards”. While doing some SEO keyword research, we discovered (as of Jan 2013) that “scratchcards” returns 467,000 results but “scatch cards” manages 22,500,000. A big enough difference to not be ignored.

We’ve always treated it as a single word and now faced a dilemma. Which spelling to use? All our careful work to achieve the top slot could easily be thrown away if we switched wholesale to two words. Finding definitive information about the possible outcome proved impossible, Google are not forthcoming about such matters. So, tongues were bitten, prejudices ignored and the decision taken to use both; sometimes on the same page.

So, this article is by way of an apology for what looks like careless behaviour and inattention to detail. I’m sorry to say it’s deliberate.

Please be gentle.

View the evidence first hand


Staff Handbooks – a poisoned chalice?

So, you have the unenviable task of producing the Staff Handbook. Where to start?

What with assembling the material, making decisions on content and cajoling colleagues to provide their bit, what starts as an apparently straightforward process can easily become a sysiphian task. And, that’s before you address the presentation.

With sections provided by various parts of the organisation, written by different people with varying writing styles, the task of putting it all together in a well-ordered format can be daunting.

The Staff Handbook needs to be well written, with the information presented in a clear and consistent manner – a major task in its own right.

Text Wrangling

Much of the material will probably be produced in Word or similar. Everyone has their own ways of writing and formatting documents so one of the biggest challenges is knocking the text into a consistent and structured format.

A subtle rewrite can make a tremendous difference to the presentation, providing a  consistent style throughout. Add a clean design and good typography to transform a potentially “boring” document into a well designed, clearly formatted and intelligently laid-out piece that will be far more effective.

Read more about the “improvements” we can bring to your Staff Handbook

staff handbook